Careers at SafeSend
We are a unique team of individuals who are committed to creating an environment of trust, innovation and collaboration. We offer the ability to work with a diverse group of individuals who are not only passionate about what they do, but passionate about moving the profession forward.
What Do We Do?
At SafeSend, we are automating the tax and accounting profession with innovative, emerging technologies. We help accounting firms and tax practitioners work more efficiently and better serve their clients. We are driven by our vision and are always on the lookout for talented, team-oriented people who want to help us continue to push forward.
Join us and work in an exciting environment, with some of the brightest and most creative people in technology. We also know a thing or two about having fun!
U.S. Open Positions
- Customer Success Manager
Reporting to the Director of Customer Success, as a Customer Success Manager, you play an integral role in helping to increase client satisfaction and brand loyalty for a fast-growing and award-winning software company. The Customer Success Manager implements the onboarding process, performs process consultation, and instruct clients on best practices to maximize the value of their software investment. The Customer Success Manager will work closely with internal teams to interpret client needs and help ensure products meet those needs. This position will also maintain on-going familiarity with standard concepts, practices, and procedures for serviced products.
- Sales Associate
As a Sales Associate, you will become an expert with our award winning and market-leading SafeSend Returns offering and the value and benefits it delivers to our accounting firm customers and their clients. You will be responsible for obtaining new sales opportunities and performing revenue generating activities through inbound lead follow up and warm outbound calls. You will also conduct research to identify business opportunities and establish and maintain strategic relationships based on leads. Since relationships are developed virtually, rather than in person, the position requires a unique set of skills, including a high level of computer proficiency, phone skills, and the ability to build rapport during client calls without the benefit of face-to-face interaction.
- Customer Experience Specialist
Our growing software as a service (SaaS) business is looking for an enthusiastic and skilled problem solver who thrives on interaction with clients / co-workers, rewarding work, and constant learning. We desire an individual who believes in providing best in industry support while building relationships and value. If you are someone who enjoys being challenged while loving what they do, we would like to hear from you! This position works onsite at our Boise, Idaho office.
- Sales Development Representative
We are looking for a motivated and resourceful Sales Development Representative to generate leads for our dynamic sales team. After learning about our award-winning solutions and gaining a comfort level, you will engage prospective customers to succinctly explain the benefits they deliver and pain points they solve, to drive interest. The ideal candidate will take pride in achievement via persistence, enjoy figuring out prospective customer organization hierarchy, and revel in helping our Sales Executives close new business. An enthusiastic hand-off to a Sales Executive with background information on the prospect is a job well done. This position is based in our Ann Arbor, MI office and reports to a member of our Sales Management team, but work from home options and flexibility will be available for the right candidate.
- Sales Operations Specialist
We are looking for a motivated and resourceful Sales Operations Specialist to help make our Sales Team go! This role will help the overall sales function operate more effectively, provide key reporting and information to sales leadership, and enable the Sales Executives to be more efficient and successful. The domain for this role includes Salesforce administration, sales process optimization, data analysis and reporting. This position is based in or Ann Arbor, MI office and reports to a member of the Sales Management team, but work from home options and flexibility will be available for the right candidate.
- Event Manager
We are looking for a highly detailed Event Manager to oversee a variety of lead-generating webinars and industry events. The ideal candidate will have excellent relationship building skills, will be comfortable making industry connections and working with respected publications, groups and associations, and will live and breathe the details of various events. Additionally, the ideal candidate will be comfortable working across teams to schedule speakers and event staff, making sure everyone has the information they need to be successful. This position is based in our Ann Arbor, MI office and reports to the Director of Marketing.
India Open Positions
- Engineering Manager
We are looking for trustworthy and proactive Engineering Manager (IDC) with many years engineering experience and proven leadership skills. The Engineering Manager will lead a team of developers, provide architectural solutions, take responsibility for building new applications and supporting existing applications. The Engineering Manager can expect to work on many projects at the same time, build and manage diverse teams of engineers from different disciplines, formulate and execute strategies, and coordinate with other managers.
- Scrum Master
We are looking for an expert Scrum Master (IDC) to facilitate an agile team working under the scrum methodology. The ideal candidate will serve as a point person responsible for understanding the big development picture of each sprint. This role is responsible for delegating tasks appropriately and ensuring the team is working on the right tasks at the right time, keeping the team fully deployed and not idle.
- Senior Software / Automation Engineer
We are looking for an experienced Senior Software / Automation Engineer (IDC) to develop and execute comprehensive automation testing plans for new software and software features. The ideal candidate will have extensive experience evaluating test cases and newly integrated features, QA, and development testing as well as work well with a broad development and product team to develop high quality products.
- Senior Software Engineer L1
The Senior Software Engineer L1 will provide innovative solutions to complex business problems. The Senior Software Engineer L1 should be able to work independently with little supervision.
The ideal candidate will have excellent software engineering skills, a consistent track record of delivery, and the ability to prioritize well and communicate clearly. We are looking for someone with creative engineering skills balanced with high quality and a customer focus. Must be able to work across multiple facets of the project and juggle multiple responsibilities at the same time. Strong analytic capability and the ability to create innovative solutions. The ideal candidate will be a highly motivated individual who is looking to grow their career in a fast-paced environment.
- Senior Software Engineer L2
The Senior Software Engineer L2 (IDC) will develop information systems by studying operations; designing, developing and installing software solutions; support and develop software team. The Senior Software Engineer L2 will lead or provide architectural solutions to a team of developers responsible for building new and support existing application.
- Software Architect
We are looking for an experienced Software Architect (IDC) to make intuitive high-level decisions for software development. The ideal candidate will be able to see the “big picture” and create architectural approaches for highly scalable software design and implementation to guide the engineering team. He or she will also be an expert problem solver with a strong understanding of a broad range of software technologies and cloud services.
- Business Analyst / Product Owner
We are looking for an experienced Business Analyst / Product Owner (IDC) with strong analytical skills to collect, organize, and analyze information to prepare Use Cases, User Stories, and other software requirement documents. The ideal candidate will be self-motivated with a focus on problem resolution and will contribute to the overall product roadmap.
- Human Resource Manager
We are looking for a hands-on Human Resource Manager (IDC) to oversee all aspects of Human Resource disciplines, practices, and processes, for our rapidly growing organization in the software development / technology industry. The ideal candidate thrives in a growing, fast-paced environment and will be able to identify opportunities and challenges, form solutions, and execute through completion. Driving the overall culture of the organization and regularly interacting with the SafeSend executive team and peer leaders in the business are additional important aspects of the role. This position is currently remote in India, and will work out of Bangalore in the future.